Topics

Our workshops are normally run as open events at prime city centre venues throughout the UK, which are ideal if you have a small number of staff who  wish to attend.  Our workshops can also be run as in-house workshops which would be delivered to your staff on your premises.

Click on a topic for further details:

  Communication and Negotiation
  Counselling Skills for Enhanced Communication
  Essential Negotiation Skills
  High Impact Communication
  Influencing Skills
  Managing Meetings
  Customer Service
  Customer Influence & Persuasion
  Quality Customer Service
  Telephone Communication Skills
  Data Protection, Bribery and Corruption
  Data Protection Act - The Latest Changes & Implications of Handling Personal Data
  Fraud Awareness, Prevention & Detection
  The Bribery Act
  Equality and Diversity
  Equal Pay Audit
  Equality & Diversity: Understanding Latest Legislation 2013/4
  Financial
  Effective Debt Collection Over the Telephone
  Finance for Non-Finance Managers
  Finance for Non-Finance Managers (2-Day Course)
  Finance for Non-Finance Managers - Advanced
  Finance for Non-Financial Directors (2-Day Course)
  Finance for Non-Financial Managers
  Introduction to Company Accounts
  Governance
  The Role of the Company Secretary
  HR and Training
  Disciplinary and Grievance - The Essentials
  Employment Law, Rights & Responsibilities in 2013
  Interview & Selection - Getting it Right
  Performance Appraisal and Assessment
  Staff Recruitment, Selection & Retention
  Management Development
  Effective Time Management
  Introduction to First Line Management
  Problem Solving & Creative Thinking
  The First Line Manager - Improving Skills and Effectiveness
  Using Self Hypnosis as a Leadership Tool
  Management Training
  Company Board Director Roles and Responsibilities 2 Days
  Managing Performance
  Motivating you to Motivate Others
  Performance Management Balanced Scorecard
  Marketing
  Google Adwords & Analytics: low cost web marketing
  Google Adwords - Advanced
  Practical Marketing for Small Businesses or Low Budgets
  Web Site Search Engine Optimisation - DIY tips & advice
  Maths for Business
  Business Maths: Applications for Managers & Technical Staff
  Business Maths: Effective Manipulation of Data and Statistics
  Business Maths: Effective Use of Spreadsheets
  Business Maths: Logistics and Planning
  Presentation Skills
  Improving Presentation Skills - 1 Day Course
  The Next Stage of Presentation: Day 2 of Presentation Skills
  Redundancy, Self Employment & Consultancy
  Beyond Redundancy - Planning and Preparing a Working Future
  Effective Job Search
  Moving into Self-Employment
  So You Want to Become a Consultant?
  Sales and Business Development
  Advanced Selling Skills
  Fundamental Selling Skills
  Networking for Success: Building Business & New Contacts
  Successful Sales Account Management
  Telesales Essentials
  Telesales LIVE!
  The Sales Presentation - Perfecting your Pitching Skills
  Special Needs Employees
  Autism Spectrum Disorders
  Dyslexia - Understanding & Improving Support
  Safeguarding: Meeting Latest Legal & Compliance Requirements
  Strategic Management, Leadership and Direction
  Effective Leadership
  Strategic Management
  Train the Trainer
  Train the Trainer - 1 Day Course